BAS has developed a number of tools and services to help members navigate the health care system. We understand members need resources to make better decisions on their health and care options.
BAS Customer Care Unit
The BAS Customer Care Unit is a team of specialist located in our Claims Operations. These individuals have extensive experience processing claims, so members speak with someone who is knowledgeable about claims processing and benefit plan language. During business hours, all calls are answered by a live person—not an automated service. Our receptionists transfer the calls based on the member’s request. Our three tier approach to member customer services provides the best opportunity to meet the individual needs of each member.
24/7 Access with myBAS Health Portfolio
All members have 24/7 access to the BAS online information system myBAS Health Portfolio. The system is structured to deliver valuable information for members regarding their benefits, network provider lookup, and guidance to the best care setting. myBAS Health Portfolio can also be used for the employer’s wellness initiatives, including a member driven Health Risk Assessment and management tools. The secure site offers optional integrated wellness engagement solutions which include screening information, lifestyle and behavioral modifications.