Member Experience

BAS has developed a number of tools and services to help members navigate the health care system. We understand members need resources to make better decisions on their health and care options.

BAS Customer Care Unit

The BAS Customer Care Unit is a team of specialist located in our Claims Operations. These individuals have extensive experience processing claims, so members speak with someone who is knowledgeable about claims processing and benefit plan language. During business hours, all calls are answered by a live person—not an automated service. Our receptionists transfer the calls based on the member’s request. Our three tier approach to member customer services provides the best opportunity to meet the individual needs of each member.

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24/7 Access with myBAS Health Portfolio

All members have 24/7 access to the BAS online information system myBAS Health Portfolio. The system is structured to deliver valuable information for members regarding their benefits, network provider lookup, and guidance to the best care setting. myBAS Health Portfolio can also be used for the employer’s wellness initiatives, including a member driven Health Risk Assessment and management tools. The secure site offers optional integrated wellness engagement solutions which include screening information, lifestyle and behavioral modifications.

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BAS Health Ticket

The BAS Health Ticket is part of the myBAS Health Portfolio offered to all members. It was developed by BAS as a provider search engine that produces a dynamic personal ID card once the appropriate provider has been selected. The tool guides members through the provider lookup with analytics designed to steer members to the best cost setting based on their plan.

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BAS Health

Founded in 1983, BAS is national in scope with offices in Chicago and St. Louis.

Latest News

Retirement Announcement

We would like to congratulate Sue Pizzo on 22 years of service at BAS! We appreciate all your hard work. Enjoy your retirement!...

W-2 Reporting Client Alert

Overview of the Employer W-2 Reporting RequirementSection 9002(a) of the "Patient Protection and Affordable Care Act" (PPACA) requires employers to report the aggregate value of "applicable employer-sponsored coverage" on their employee's Form W-2, Box 12DD. (...